Our Quality Policy
We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.
A complete visual and diagnostic Expert Hearing Consultation.
A complete Lifestyle Assessment is given to understand your daily hearing environments.
Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.
We will set the standard of excellence for “The Patient Journey” in hearing healthcare. Our mission is driven by the needs of our patients and our commitment to serve them.
Customized Care & Solutions
We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.
Follow-Up Care and Service
We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.
30-day trial period with weekly follow up appointments after a fitting.
- Manufacturer warranty plans: 1,2, or 3 year plans available on all products, now includes Loss and Damage coverage. Also covers follow up care and clean/check appointments. (We recommend in-office cleaning every 3 months for optimal performance, booked as part of routine visits.)
- All of our offices are equipped with a repair lab, allowing us to go that extra step for our patients with basic repair needs completed in as quick as 24 hours.
Periodic aftercare visits including hearing aid cleanings and aural rehabilitation
Verification measurements to ensure appropriate hearing aid settings
Loaner hearing aids may be provided if your hearing aids require factory repair and are compatible with your hearing aid style.
Guaranteed trade-in value of your hearing aids.