About Our Care Program
We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.
Our Values
We will set the standard of excellence for “The Patient Journey” in hearing healthcare. Our mission is driven by the needs of our patients and our commitment to serve them.
Fitting Process
- Style Recommendation
- Technology Assessment and Modulation Prescriptive
- Programming
- Initial Fitting and Orientation
- Appointment Sizing for length and Ear Canal Aperture Initial
- Tinnitus Counseling (If Applicable) Feedback Analysis
- Own Voice Assessment
- Insertion Tutorial
- Realistic Expectation Counseling
- Communication Strategies Counseling
- Sound Adaptation and Preference Adjustment Bluetooth
- Device Set-up and Counseling
- Aural Rehabilitation Assessment
- Initial Benefit Assessment/Audibility
- Preventative Maintenance Overview
What is Included?
- 3 Yr. Manufacture Warranty
- 3 Yr. Loss & Damage Coverage ($500 deductible – one time use per ear)
- 3 Yr. In-Office Service -Annual Hearing Exam
- Programming / Reprogramming
- Adjustments -Quarterly Hearing Aid Clean/Check
- 3 Yr. Loaner Program
- Offers no downtime during manufacture repair.
- 3 Yr. Priority In-Office Service for Malfunctions
- Scheduled or Drop-Off
- 3 Yr. Bluetooth Tech Support -Dedicated Support Line
- 3 Yr. Preventative Maintenance/Supplies
- 90 Day Unlimited Rehabilitation Visits
- Follow up Care/Counseling
